My kitchen drain was clogged. I emailed them for an appointment that evening. I like that they have an e-mail option on their webpage, but I thought it would be best to call the next morning to confirm the e-mail when I didn't receive a response. The woman who answered the phone had a lovely voice, and said she didn't receive the email, but would schedule service for me that same day. I know technology can be unpredictable, but I am glad she was friendly and scheduled the appointment. The technicians arrived between the hours as per phone conversation. They were clean, friendly and knowledgeable.