I'm impressed, and if you read any of my other reviews, you will realize that I don't say this lightly. First, I called and they said that they could come tomorrow.I said it would be inconvenient to have all my toilets out until then and the person rearranged some schedules so it could be taken care of today. Three hours later, Michael and Alex show up. Michael showed an extreme level of competence, accurately diagnosing the situation before he even saw the second toilet. They were remarkably fast. Michael also identified a small leak in one toilet that had been bothering me for a long time but that I forgot to mention. They also gave me a discount that went beyond the Angie's List coupons and did this saying that they like to take care of their Angie's List customers. These are the plumbers of the gods.